Director of Security Operations, Cyber Security Response Tampa,

Tampa, Florida, United States

Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise–class customers including best–known brands in the hospitality, financial, manufacturing and communications industries. Digital Hands employees enjoy competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization.

Digital Hands is comprised of innovators leading from the front, fueled by a desire to achieve, test new boundaries, and a determination to do whatever it takes to get there first every time. Ideal candidates believe in the mission and vision of the company and have a genuine love for what they do. At Digital Hands, we take ownership, obsess over our promises, anticipate our customers' needs, and get ahead of every threat so that our customers can focus on their business with the peace of mind that only comes from knowing their cyberworld is secure.

POSITION SUMMARY:
Reporting to the Vice President of Security Operations, the Director of Security Operations, Cyber Security Response, will lead our highly skilled team Security Analyst teams in tackling complex cyber threats. Your role will involve shaping and advancing our incident response strategies, driving both technical excellence and strategic growth. You'll oversee the team's development through targeted training and mentorship while fostering a culture of continuous improvement. If you're a visionary leader with deep cybersecurity expertise and strong problem–solving skills, we invite you to enhance our incident response program and make a significant impact. This is an onsite, hybrid position at our Tampa Headquarters location.

DUTIES AND RESPONSIBILITIES:

• Oversee all aspects of security operations and support services and lead all cybersecurity incident response related activities.
• Direct internal teams in the execution of initiatives as they relate to threat analysis, monitoring, systems, and applications, responding to all related cybersecurity alerts, special projects, and supporting strategic initiatives.
• Prepare and present regular reports on staffing metrics, utilization rates, and forecast accuracy to senior management.
• Provide actionable insights and recommendations based on data analysis to improve workforce management.
• Supervise the performance management of all assigned staff including making decisions as they pertain to hiring, training, evaluation, promotion, and termination.
• Manage daily operations and direct staff to achieve departmental goals and objectives.
• Manage and maintain schedules to ensure proper coverage is in place for 24/7x365 operations.
• Identify and drive process improvement efforts across the shifts to increase efficiencies and effectiveness.
• Work with management to define and implement standard processes and best practices related to the function.
• Create, review and improve processes and documentation, including KB articles and SOPs.
• Manage the day–to–day operations of the shift including proper deployment of Tier 1 and 2 resources.
• Ensure team is performing all aspects of the role, including but not limited to:
• Monitoring system tools, queues, and dashboards.
• Responding to security alerts and investigating in a timely manner.
• Following documented processes.
• Reviewing audit logs.
• Creating rules within solutions to trigger alarms or actions.
• Creating exceptions within solutions to accurately alert on events.
• Producing recurring security reports for customers.
• Ensure adherence to SLAs for timeliness, responsiveness, issue and request handling/escalation/resolution, incident ticket documentation, and customer service delivery standards.
• Direct and manage project plan development, risk assessment, communications, budget tracking, status reporting, vendor management, and successful project completion.
• Create and maintain operational reports that measure Key Performance Indicators for critical metrics.
• Contribute to strategic plan and assist in providing short– and long–term solutions to help meet companywide strategic and tactical planning initiatives.
• Communicate with leadership and staff regarding the efficient and timely delivery of services.
• Perform follow–up investigations on inquiries, complaints, and problems.
• Assist in the determination of critical milestones.
• Establish departmental goals and objectives, identifies areas of improvement, and implements action plans to meet these.
• Attend professional meetings, workshops, conferences, and seminars to keep abreast of technological market advancements.
• Coordinate and optimize incident management processes and streamline response protocols for enhanced efficiency.
• Other duties as assigned.

EDUCATION AND WORK EXPERIENCE:

• Bachelor's Degree in Information Technology or Business–related field highly preferred;
• 5+ years of experience in information security, especially on a Computer Incident Response Team (CIRT), Computer Emergency Response Team (CERT), Computer Security Incident Response Center (CSIRC) or a Security Operations Center (SOC) leadership role.
• A deep understanding of the "as a service" business model and the value it brings to our customers.
• Comprehensive understanding of SIEM, EDR, Firewall, IDS/IPS, Endpoint Security Suites, DLP, NAC, Encryption, Web and Mail Gateways, Vulnerability management, and other security defense platforms.
• Ability to react quickly, decisively and deliberately in high–stress, high–impact situations.
• Ability to lead, motivate, develop, and train others.
• Skilled in collecting, organizing, and analyzing data.
• Knowledge of finance, business, and management principles.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals, and objectives that support the strategic plan.
• Ability to effectively plan, delegate and/or supervise the work of others.

KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED:

• A player–coach with strong people leadership skills.
• Excellent analytical and complex problem–solving capability.
• Experience solving business process challenges.
• Excellent communications, presentation, listening and negotiation skills.
• Excellent organizational and time–management skills and the ability to multi–task and prioritize.
• A strong focus on customer satisfaction.
• High level of integrity, judgment, and situational awareness.
• Ability to work both independently and collaboratively with peers, across teams, and with management.
• Flexibility and adaptability to change.
• A keen interest in security and the need for the Confidentiality, Integrity and Availability of information and information systems to be maintained.

Digital Hands is dedicated to a diverse and inclusive workplace and culture, and proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Digital Hands is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at .

Digital Hands participates in the U.S. Government's E–Verify program to determine employment eligibility. In compliance with the federal government, all hired applicants will be required to verify identity and employment eligibility upon hire.

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